QUALITY IS OUR FIRST PRIORITY.
We aim to achieve sustained, profitable growth by providing quality services that consistently satisfy the needs and expectations of our customers.
Customer satisfaction is essential to our continuing success and providing a quality service to our customers is key.
The company is committed to the ongoing use, maintenance and continual improvement of business management processes. This level of quality is achieved through adoption of system processes that reflect the competence of the Company in delivering desired outputs to existing and potential customers, independent auditing authorities and regulators.
As a consequence of their individual responsibility for quality, all personnel are required to participate in and contribute to activities for the management of quality and quality improvement. Training and education in quality awareness and procedures shall be provided where necessary to supplement managerial and vocational skills.
To achieve and maintain the required standards the Managing Director retains responsibility for the company business system with routine operation of each process controlled by the responsible line manager.
The objectives of our processes are:
- To endeavour, at all times, to maximise customer satisfaction.
- To ensure compliance with relevant statutory and safety requirements.
- To achieve and maintain a level of quality which enhances the Company’s reputation with customers.
- To ensure the management system is flexible to the business environment, its changes and risks.
1 August, 2016